diamond exchange
diamond exchange
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This app is available for your device
diamond exchange
This app is available for your device
Contact
+91 5812290416
Adress
Indian
Kerala,Kasaragod
postalCode:671121
Q1: How to log in after installing the diamond exchange?
To log in, open the app and enter your registered mobile number. Verify the One-Time Password (OTP) sent to your number to complete the login process. Once verified, you can log in without needing a password or email.
Q2: What should I do if I am not getting OTP?
To start, check your internet connection for a strong signal. After that, click on "send OTP" and wait for the verification code to arrive. If you don't receive the OTP within the time limit, you can reach out to the app's support system through live chat for assistance.
Q3: What should I do if I am not able to log in with my old number?
To log in, try using your current active number. If your number has changed, send your updated KYC (Know Your Customer) details to the customer support via email to facilitate a smooth account transfer. This will help resolve the login issue.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device and then download the latest version. This will ensure you have the most up-to-date version, allowing you to log in and start playing without problems. Once installed, you should be able to access the app without any issues.
Q1: What is the minimum withdrawal amount in the diamond exchange?
In this app, you can withdraw a minimum of Rs. 100, which is a higher withdrawal amount compared to other apps. Withdrawals are only possible for earnings from gaming activities, not bonus amounts. This means you can only withdraw the money you've earned through gaming, not any rewards or bonuses.
Q2: Is it necessary to do KYC for withdrawal?
To complete the registration process, you must upload and save your KYC details in the app, including your Aadhar card, UPI, and bank account information. This will ensure a smooth and secure onboarding experience. Please ensure all required details are accurately filled and submitted to proceed.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services can complete a process from 30 minutes to 3 hours. However, occasional payment delays may require waiting up to 24 hours for resolution. This delay can extend the overall processing time beyond the initial estimated timeframe.
Q4: Why is the bonus balance not being withdrawn?
The bonus money can only be used within the gaming platform and cannot be withdrawn by anyone other than the account holder. This means you can use the bonus funds to play games, but you can withdraw any winnings earned from those games. The bonus itself is non-withdrawable, but any profits made while using it can be withdrawn.
Q5: Withdraw failed, money did not come, what should I do?
To check on your withdrawal request, go to the settings and review your transaction history. If the issue persists, the funds should be added to your wallet account within 24 hours. If you still encounter problems, you can seek assistance from their care centre.
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